Privacy Policy

This Privacy Policy describes how Order Now Menu handles information when people access our website, create accounts, or use our restaurant services, including QR menus, online ordering, point-of-sale (POS), kitchen/operations displays and related applications. It also explains choices and rights associated with personal information.

1. Scope and roles

Our services are used by restaurants, their staff and their customers. Depending on the activity, a restaurant may decide what customer information is collected and how it is used. In these situations, the restaurant may be responsible for its own privacy notices, marketing practices, and compliance obligations. Order Now Menu may process information to provide services to that restaurant.

2. Information processed

Depending on the features used and the information provided, the services may process:

• Account and business details: names, business/restaurant details, contact information, account identifiers and staff access details.
• Ordering and transaction details: orders, menu selections, table references, discounts, receipts, payment method references, and transaction status.
• Customer details: information a restaurant or customer enters, such as name, contact details, delivery or pickup information, and order comments.
• Device and technical information: terminal identifiers, application diagnostics, device configuration, authentication/session information, and service connection information.
• Optional content: menu images, business logos, restaurant layouts and other files uploaded by authorized users.

Payment-card information, where applicable, should be handled according to the payment provider's processes. Please review the terms and privacy notice of the payment provider used by the restaurant.

3. How information is used

• To register users, authenticate terminals, and manage authorized access.
• To display menus, accept orders, process restaurant workflows, and generate receipts and reports.
• To synchronize permitted data between services and connected restaurant terminals.
• To maintain security, troubleshoot problems, prevent misuse, and improve reliability.
• To communicate important service, support, and account information.
• To meet applicable legal obligations and respond to lawful requests.

4. Offline storage and synchronization

Some POS functions can store restaurant and terminal information locally on a device so the service can operate with limited connectivity. Depending on application configuration, locally stored information may include menus, settings, and order-related records. Data may synchronize with authorized server services when connectivity is restored. Users should secure devices and user accounts against unauthorized access.

5. Sharing and service providers

Information may be shared with the restaurant operating the service, authorized staff, and providers used to host, secure, maintain, or deliver service functionality, where relevant. Information may also be disclosed where required by law or necessary to protect lawful rights and service security. Restaurants control their own access permissions and should limit staff access appropriately.

6. Retention

Information is retained for periods appropriate to operating the relevant service, meeting contractual obligations, maintaining transaction records, resolving disputes, and complying with applicable laws. Actual retention periods can differ by record type, restaurant settings, and legal requirements. Deleting an app from a device does not necessarily delete records stored by the restaurant or on a server.

7. Security

We aim to protect information using safeguards appropriate to the service, including access controls and authentication. No internet service or storage system can be guaranteed completely secure. Restaurant administrators should use strong account security, grant staff access only as needed, and keep managed devices protected.

8. Privacy choices and requests

Subject to applicable law, individuals may be entitled to request access to, correction of, or deletion of their personal information, or to object to certain processing. Customers seeking information about restaurant-held order records should normally contact the restaurant first. For requests relating to an Order Now Menu account or our own processing, use the contact method below.

9. International processing

Online services may involve hosting, service providers, or access from locations outside the individual's country. Where cross-border processing occurs, applicable legal requirements should be considered.

10. Children's privacy

The service is intended primarily for businesses and their authorized users. Restaurants should apply appropriate safeguards when handling orders or information concerning minors.

11. Changes to this policy

We may update this policy to reflect changes in our services or legal requirements. The revised policy and its update date will appear on this page.

12. Contact

For privacy questions or requests, contact Order Now Menu through the support or account contact channels provided on our website or in your application account.

← Back to Home